Mansouri praised for compassionate approach

Third-year dental student Dorna Mansouri (Class of 2027) recently received enthusiastic praise from both a patient and a faculty member for her approach to patient care.

During a recent visit to the Periodontics clinic, a patient specifically asked to speak with a faculty member after treatment. Dr. Celine Cornelius Timotheus, Assistant Professor in the Department of Periodontics, responded to the call.

“She couldn’t stop talking about Dorna,” Cornelius said. “She felt heard, respected and well cared for. She told me Dorna’s skill, communication and kindness stood out. She even wanted to know how she could share that feedback with someone.”

Mansouri explained that she approaches each appointment with the goal of building trust. She focuses on clear communication and patient comfort before beginning any procedure.

“Our patients often walk in with anxiety or questions,” Mansouri said. “I take time to listen. If a treatment plan feels overwhelming, I break it down step by step. That way, the patient feels confident and in control.”

Mansouri said that she also pays attention to details beyond the clinical setting. During initial visits, she asks about her patients’ lives, careers and hobbies. After each appointment, she writes notes to help her follow up in future conversations.

“Small things matter,” she said. “Patients feel more comfortable when they know you remember them. It builds real connection.”

Peers describe Mansouri as a thoughtful leader who supports classmates through challenges. She values collaboration and strives to create a positive environment in and out of the clinic.

“We rely on each other in dental school,” she said. “I want to be someone others can trust, just like our patients trust us.”

These moments reflect some of the patient care goals every dental student should strive to develop: strong clinical skills, clear communication and genuine compassion. By focusing on trust, empathy and meaningful patient relationships, future dentists can create lasting impact both in the clinic and in the communities they serve.